Last updated: November 2025
These Terms & Conditions outline how we provide our products and services to you.
By placing an order on this website, you agree to these terms.
1. About Us
We are The Emily Boutique, a small UK business selling handmade and personalised products.
Website: www.theemilyboutique
Email: contact@theemilyboutique.co.uk
2. Ordering Process
When you place an order, you will receive an email confirmation.
Your order is accepted when we send a second email confirming dispatch.
We reserve the right to refuse or cancel an order if:
- the product is out of stock
- the personalisation details are incomplete
- payment cannot be processed
- the order appears fraudulent
3. Personalised Products
For personalised items:
- We create your product exactly as you enter it
- Please double-check spelling, dates and instructions before submitting
- Personalised items cannot be returned, refunded or exchanged unless faulty
- We may contact you if your personalisation instructions require clarification
4. Prices & Payment
All prices are shown in GBP (£).
Payment is processed securely through:
- Stripe
- PayPal
We do not store or see your full card details.
5. Delivery
Delivery times shown at checkout are estimates.
We are not responsible for delays caused by couriers or Royal Mail.
Delivery charges are shown clearly at checkout.
Some items have different delivery times due to being handmade.
6. Returns & Refunds
Non-personalised items
You may return non-personalised items within 14 days of receiving them, provided they are unused and in their original packaging.
Personalised items
Because personalised items are made to your request, they cannot be returned or refunded unless:
- the item is damaged
- the item is faulty
- the personalisation is incorrect due to our mistake
To start a return, contact us at [your email] within 14 days of delivery.
7. Faulty or Damaged Items
If your item arrives damaged or faulty, please contact us within 48 hours with photos.
We will replace or refund the item as appropriate.
8. Accuracy of Information
We do our best to ensure all product descriptions and images are accurate.
Colours may vary slightly depending on screen settings.
9. Intellectual Property
All images, designs, artwork and product descriptions on this website are owned by [Your Business Name] and may not be copied or reproduced without permission.
10. Limitation of Liability
We are not liable for:
- delays caused by shipping or delivery services
- incorrect personalisation submitted by the customer
- indirect or consequential losses
Our liability is limited to the amount you paid for your order.
11. Privacy
Your personal information is handled according to our Privacy Policy.
You can read it here: Privacy Policy
12. Changes to These Terms
We may update these Terms from time to time.
The version on this webpage will always be the most current.
13. Contact Us
If you have any questions about these Terms, contact:
The Emily Boutique
Email: contact@theemilyboutique.co.uk